NY START Program



NY START offers crisis prevention and intervention support to people with developmental disabilities and co-occurring mental health or behavioral health needs. The goal of the START program is to build relationships and supports across service systems to enhance the ability to support the person in need.


Some of the tools that are a part of the START program:


Crisis Plan Development:

NY START Coordinators join existing systems to develop a crisis plan for the person. The planning process includes assessing current systems of care, developing potential preventative and coping strategies for the person and caregivers and agreeing on a process to access supports.


Consultation, Education, and Training:

NY START provides consultation, training and technical assistance to community partners and organizations to create a well-trained network that can better support individuals in distress. Click here to access.


Crisis Response:

NY START is available to help. The clinical team is designed to provide support at times of crisis, assess emergency situations and assist the system of care with planning and reconnecting to the person in need of support. In person assessment is available for individuals enrolled in START services. 24 hour crisis support can be received at 844-567-8278.


Short-Term Therapeutic Coaching:

NY START can provide short term therapeutic support. The START team provides trained coaches within the person’s system of care (ex. residence, day program, educational setting) to assist with crisis stabilization, assessment, and identification of interventions to reduce stress for the individual and system.


Short Term Therapeutic Resource Center:

NY START can provide short term planned or emergent therapeutic support at the START Therapeutic Resource Center for people who are 18 years of age and older. The intent of the START Therapeutic Resource Center is crisis stabilization, assessment, treatment and identification of interventions to reduce stress for the individual and system. The START team accomplishes this by providing a change in environment through a structured, therapeutic and community based home-like setting that focuses on positive psychology, strength’s based and person-centered treatment approaches. Click here to learn more.

Interested in joining our team of dedicated staff at NY START? Click above to view all openings and apply online. 

Click here to learn more about NY START, Crisis Prevention and Response which provides community-based crisis prevention and response services throughout 17 Western Finger Lakes counties in OPWDD's Region 1.


NY START Region I services are available in the following counties:

Allegany, Cattaraugus, Chatauqua, Chemung, Erie, Genesee, Livingston, Monroe, Niagara, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming and Yates.

NY START Eligibility 

NY START services are available for individuals:

  • Age 6 and older

  • OPWDD eligibility

  • Co-occurring mental health or behavioral health concern that is causing stress within the person’s system of care


Is NY START right for you? 

Let’s find out. 


Contact Us to Get Started!


Click here for our brochure, e-newsletters, and additional resources.

For more information or questions about the program, contact Maya Hu-Morabito, START Director, at (716) 259-9534 ext. 331.

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